Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce today announced new capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets — from purchasing through service. With access to ...

Get the latest federal technology news delivered to your inbox. As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...