HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), is one of the first ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

“RingCX for Salesforce Service Cloud Voice is a welcome addition to AppExchange, as it accelerates business transformation for customers by seamlessly integrating RingCentral’s advanced voice ...

It has been decades since voice over IP networks (VoIP) turned voice on its head. As tech goes, telephony had a great run. Modern telephony was born on copper networks around the beginning of the 20th ...

As time goes on we are, without question, witnessing acceleration in the adoption of services being purchased as mainstream alternatives to on-premise, on a global scale. Whatever buyers are looking ...

We're thrilled to announce the return of GamesBeat Next, hosted in San Francisco this October, where we will explore the theme of "Playing the Edge." Apply to speak here and learn more about ...

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...

Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

Do you feel like you are drowning as you begin to plan out your enterprise voice migration? Moving your voice services to a premise-based solution, a hybrid solution or 100% to the cloud is a lot of ...

Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ...