There is no doubt what took centre stage in the theatre of business applications in 25: agentic AI, surpassing pre-2022 AI, ...

When you look at the modern business environment, you will see how growth no longer depends only on marketing reach or ...

Others leverage AI to monitor customer journeys, identify pain points, and provide seamless virtual assistance. These ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of ...

The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.

Create a CRM using Excel with dropdown customer selection and FILTER plus XLOOKUP, saving time while keeping leads and deals organized.

ZoomInfo reports that 95% of enterprise AI projects fail to deliver ROI due to inadequate data infrastructure. Successful implementations focus on specific problems, integrate into workflows, learn ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data theft attacks targeting customers. The cloud-based software company noted ...

Abstract: This review explores how the advancements of Big Data have impacted CRM in terms of both opportunities and threats. There is a gap in the use of big, various data to enhance customer ...

Customer Data Platforms (CDPs) represent a revolutionary approach to managing customer information in today's digital landscape. These sophisticated systems unify disparate customer data from multiple ...