“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

Ahead of the new year, Designit's Chief Design Officer for Europe & APMEA Niklas Mortensen breaks down the key factors ...

Boards and executive buyers are raising the 2026 bar for all product and service rankings and this annual statement explains the standards Black Book applies to keep survey evaluations rigorous, ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

This new round, which comes just six months following the Series A, will both allow Outset to go even deeper on the foundation that brought the company to this moment and extend that expertise into a ...

Andrew Kessel was a breaking news writer for Investopedia until October 2025. He previously covered markets for Proactive Investors, with a focus on small-cap stocks in fintech, healthcare, mining, ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

A controversial Las Vegas judge received the lowest retention score of 101 judges included in the Las Vegas Review-Journal’s 2025 Judicial Performance Evaluation. District Judge Erika Ballou, who was ...