IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

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Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM …

Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

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Looking for current information on the state of the IT service management market? The new Gartner® Market Guide for IT Service Management Platforms provides an in-depth overview …

Streamline IT support with an IT ticketing system. Track, prioritize, and resolve issues faster with templates and service desks.

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …